Privacy Policy
Last updated: 19 July 2025
Introduction
Muuvo.co.uk (“Muuvo”, “we”, “our”, “us”) is a UK-based platform that facilitates utility setup, home service comparisons, and marketing communications for tenants through trusted affiliate partnerships. This Privacy Policy explains how we collect, use, store, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
Muuvo is a trading style of Muuvo Limited, registered in England and Wales.
Registered Office: Director General’s House, 15 Rockstone Place, Southampton, Hampshire, United Kingdom, SO15 2EP
Contact Email: [email protected]
Telephone: 0330 122 9165
We may collect and process the following personal data:
– Full name and contact details (email address, phone number)
– Tenancy-related details (move-in/out dates, address)
– IP address and browser/device information
– Referrer information and interaction history on our site
– Marketing preferences and communication history
– Responses provided via our contact forms or chat tools
We do not collect special category data or financial information directly on our website.
We collect personal data:
– When you submit a form on our website
– When you interact with our chat or messaging tools
– When you click affiliate links or are redirected to third-party partners
– Via automated technologies such as cookies and analytics tools
Data may also be passed to us by letting agents or partners under the terms of your tenancy.
How We Use Your Data
We use your data to:
– Facilitate utility registrations and service notifications on behalf of letting agents
– Connect you with relevant service providers based on your tenancy status
– Send you service-related communications via Go High Level, WhatsApp, or email- Provide marketing content and promotions (only if you have opted in)
– Analyse website performance and user journeys for platform improvements
We will never sell your personal data.
Under UK GDPR, we rely on the following lawful bases:
– Contractual Necessity – to fulfil our obligations in providing utility registration and tenancy services
– Legitimate Interests – to provide onboarding support and necessary communications
– Consent – for marketing communications and affiliate referrals
– Legal Obligation – to comply with applicable law or regulation
– Consent (PECR) – for cookie usage and tracking preferences
We may share your data with:
– Select third-party service providers, such as UK Web Media (part of the Comparison Technologies Group), OVO Energy and current suppliers and local authorities related to your new property.
– Marketing and CRM platforms (such as Go High Level, HubSpot and Lead Connector)
Muuvo shares data where necessary to provide services as instructed by your letting agent or where you have opted in to receive a product or offers.
As part of your tenancy agreement, utility management is a mandatory service provided by your letting agent. This means you cannot opt out of this process. Muuvo acts as a processor on behalf of your letting agent and is responsible for:
– Liaising with local councils and utility providers
– Handling move-in and move-out notifications
– Ensuring essential services are set up or closed down
You may opt out of receiving promotional offers from Muuvo or its partners, but not from utility onboarding services.
– Communication platforms (such as WhatsApp, Mailer Lite, Twilio)
– Cloud-based infrastructure and website hosting providers
Muuvo may contact you using:
– Telephone calls
– SMS text messages
– Email communications
– WhatsApp messages
– Social media messaging platforms (e.g., Facebook Messenger, Instagram)
These methods are used for operational updates and marketing purposes, where consent has been obtained. You may opt out at any time.
Our website uses cookies and similar technologies:
– Strictly Necessary Cookies
– Functional Cookies
– Analytics Cookies
– Advertising Cookies
You may accept or reject non-essential cookies via our compliant cookie banner. You can update your preferences at any time using the ‘Manage Cookies’ link in the footer.
We may transfer your data outside the UK when using cloud-based platforms. Appropriate safeguards, such as Standard Contractual Clauses (SCCs) or the UK International Data Transfer Agreement (IDTA), are used to protect your data.
We will retain your data for up to three years from your last interaction, unless we are legally required to keep it longer. Data is securely destroyed using industry-standard AWS deletion protocols.
You have the right to:
– Access your data
– Rectify inaccuracies
– Request erasure
– Restrict or object to processing
– Withdraw marketing consent
– Request data portability
To exercise these rights, contact us at [email protected].
If you have concerns about how your data is used, contact us first. If unresolved, you can contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Website: www.ico.org.uk | Phone: 0303 123 1113
