Privacy Policy
Last updated: 19 January 2026
Introduction
This Privacy Policy explains how Muuvo Limited (“Muuvo”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you use our website, muuvo.co.uk.
Muuvo provides utility management facilitation, home service comparisons, and access to partner services. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
This policy applies to all visitors to our website, users who submit enquiries, and tenants whose data is processed as part of utility management services
Muuvo is a trading style of Muuvo Limited, registered in England and Wales.
Registered Office: Director General’s House, 15 Rockstone Place, Southampton, Hampshire, United Kingdom, SO15 2EP
Contact Email: [email protected]
Telephone: 0330 122 9165
Muuvo Limited is the data controller for the purposes of UK data protection law.
Company Name: Muuvo Limited
Registered Address: International House, 64 Nile Street, London, N1 7SR
Email: [email protected]
Telephone: 0330 122 9165
We may collect and process the following personal data:
Full name
Email address
Telephone number
Property address and postcode
Tenancy move-in and move-out dates
IP address and device information
Website usage and interaction data
Communication history
Marketing preferences
Information submitted via forms or enquiries
We do not intentionally collect special category data.
We may collect and process the following personal data:
Full name
Email address
Telephone number
Property address and postcode
Tenancy move-in and move-out dates
IP address and device information
Website usage and interaction data
Communication history
Marketing preferences
Information submitted via forms or enquiries
We do not intentionally collect special category data.
How We Use Your Data
We use your data to:
Facilitate utility registration and management
Notify utility suppliers and local councils of tenancy changes
Provide access to relevant home service providers
Connect you with partner organisations offering services
Respond to enquiries and provide customer support
Send operational communications relating to your tenancy
Send marketing communications where you have consented
Improve website functionality and user experience
Prevent fraud and ensure security
Under UK GDPR, we rely on the following lawful bases:
Contractual Necessity
To fulfil utility management and tenancy-related services instructed by your letting agent.
Legitimate Interests
To provide essential onboarding support, service communications, and operational notifications necessary to manage utility services effectively.
Consent
To send marketing communications and share your data with partners for optional products and services. You may withdraw consent at any time.
Legal Obligation
To comply with applicable legal and regulatory requirements.
PECR Consent
To store and access cookies and tracking technologies where required by law.
Utility management is an integral part of your tenancy agreement with your letting agent.
Muuvo facilitates this process on behalf of letting agents, including:
Liaising with local councils
Notifying utility providers of move-in and move-out events
Supporting utility account setup and closure
This processing is conducted under contractual necessity and legitimate interest.
You cannot opt out of essential utility management services where they form part of your tenancy agreement.
However, you may opt out of marketing communications at any time.
We may share your data with:
Utility suppliers and local authorities
Partner organisations such as Comparison Tech Technologies
Affiliate service providers
CRM and communication providers (including Go High Level)
Messaging platforms (including WhatsApp)
Cloud hosting providers
IT and infrastructure providers
We only share data where necessary and lawful.
We do not sell your personal data.
We may contact you via:
Telephone calls
Email
SMS
WhatsApp
Social media messaging platforms
These communications may be operational or marketing-related, depending on your consent and lawful basis.
You may opt out of marketing communications at any time.
We retain personal data for up to three years from your last interaction unless a longer retention period is required by law.
Data is securely deleted using industry-standard deletion methods.
Our website uses cookies in accordance with PECR and UK GDPR.
We use the following categories:
Strictly necessary cookies
Functional cookies
Analytics cookies
Marketing cookies
You can accept or reject non-essential cookies using our cookie consent banner.
You may withdraw consent at any time via the cookie settings link on our website.
For full details, please see our Cookie Policy.
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Withdraw consent
Request data portability
To exercise these rights, contact:
Some of our service providers may store or process data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place, including:
UK International Data Transfer Agreements (IDTA)
Standard Contractual Clauses (SCCs)
Lawful basis disclosure requirement
Cookie consent and PECR compliance
Data sharing transparency
Mandatory utility management disclosure
Removal of outdated supplier references
Data subject rights disclosure
International transfer safeguards
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
